The following information outlines the requirements when requesting an Invalidation of a transaction, a correction of record request, an update request or duty refund.

1. Overall Same Day Invalidation Rule
1. List Of documentation that is required by the ESP-Support with request for reprocessing
2. Overall Same Day Invalidation Rule


2. Failure to take delivery of a vehicle
1. New Business and Transfer Transaction
2. Non Delivery Process


3. Incorrect Customer Reference Number (CRN)
1. New Business and Transfer Transactions


4. Incorrect Vehicle
1. New Business Transaction
2. Acquisition Transaction
3. Transfer Transaction


5. Incorrect Vehicle Details
1. New Business Transaction


6. Incorrect Plate Number
1. New Business


7. Incorrect Purpose of Use
1. New Business or Transfer Transaction


8. Failure to exempt duty or incorrect market value entered
1. New Business and Transfer Transaction


9. Failure to apply a concession
1. New Business and Transfer transaction


10. Incorrect Registration Date (i.e. Business Action Date)
1. New Business Transaction


11. Incorrect Transfer Date (i.e. Business Action Date)
1. Transfer Transaction


12. Incorrect pay-term (Overall invalidation rule does not apply)
1. New Business and Renewal Transaction


13. Failure to Apply a Common Due Date, Common Due Date added in Error or wrong Common Due Date selected
1. New Business Transaction


14. Internet Timeout
1. Any Transaction Type


15. Renewal paid or not paid in error
1. Transfer Transaction
2. Renewal Paid in Error (The overall invalidation rule does not apply)


16. Incorrect Plate Number
1. New Business or Replacement Plate Transaction


17. Incorrect Plate Type
1. New Business or Replacement Plate Transaction


18. Failure to Remove Personalised/Customised Plates at time of Transfer
1. Replacement Plate and Transfer Transaction


19. All Correction Requests on New Personalised Plates Ordered
1. All Correction Requests on New Personalised Plates Ordered


20. Plate Transaction Errors
1. Plates Surrendered in Error
2. Replacement plates in Error


21. CTP - Incorrect ITCE Code
1. New Business and Renewal Transaction
2. Transfer Transaction


22. Incorrect CTP Insurer or Class (The overall invalidation rule does not apply)
1. New Business or Renewal Transactions


23. Duplicate CTP Certificate Number
1. Duplicate CTP Certificate Number


24. Cancellation Transactions
1. Incorrect Vehicle Cancelled (Overall invalidation rule does not apply)
2. Vehicle Cancelled in Error (Overall invalidation rule does not apply)


25. Incorrect Odometer Reading Entered
1. New Business, Acquisition and Transfer

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