Contact At Once!
Gone are the days of just email and phone enquiries. Your customers want options that allow them to talk to you where and how they want. This is where Contact At Once! (CAO) comes in. The automotive specific online chat solution, Contact At Once!, makes it easy for you and your customers to communicate with each other.
This advanced website chat, SMS and video solution enables you to provide information to your customers and to capture more leads from your website.
Read more about the features and benefits below, or Contact Us today.
Web, video and SMS options
No matter how you or your customers prefer to chat, Contact At Once! works for you and your customers.
Automatically captures leads
Contact At Once! can be integrated with Dealer Solutions’ Lead Management system, Sales Highway, so you can send leads from your chats straight across making things even easier.
Built for Dealerships
Built for automotive. Completely configurable to allow your staff to assist customers across all departments.
- Chat Management –
- Fully managed by CAO chat team – 2000 unique visitors
- CAO and Dealer managed chat – up to 55/month
Works the way you do
Unique to Contact At Once!, the system can be configured to work the way your dealership does, no matter how you’re structured (whether you’re a small gravel yard or have multiple departments or locations). Depending on your requirements, you can manage your chats from one central location or disperse them throughout your network.
Range of management options
Manage your chats yourself or have them managed by the friendly and trained Contact at Once! team. Alternatively, you can choose a mix of the two and have the Contact At Once! team handle chats after hours or other set times (up to 24/7). You can even provide them scripts on what you want them to communicate.
Complete Transcripts of Conversations
All conversations are tracked and recorded so you can see what information has been given to your customers. If the same customer returns to your website to chat, your staff can see a full chat history straight away meaning they can start right were they left off.
Contact At Once! knows when your staff are available to take a chat. If no one is free, your website customers won’t be able to see the chat option.
The Dealer Solutions Client Service team is committed to providing you with great service and is on-hand to help you maximise the benefits of Contact At Once!.