Frequently Asked Questions

When will the discount on DealerLogic and Sales Highway be applied?


The 100% discount to DealerLogic and Sales Highway will be applied to May charges, and it will be reflected automatically on our May invoice run.

The 100% discount to DealerLogic and Sales Highway will be applied to May charges, and it will be reflected automatically on our May invoice run.


When will the 25% and 100% discount on Data Distribution be applied?


This discount applies to existing Dealer Solutions customers.

The 25% discount applies to April invoices.

The 100% discount applies to May invoices.

The discount will be applied automatically on our May invoice run.

This discount applies to existing Dealer Solutions customers.

The 25% discount applies to April invoices.

The 100% discount applies to May invoices.

The discount will be applied automatically on our May invoice run.


Does the 25% and 100% discount on Data Distribution services also apply to Redbook fees?


No, the discount on Data Distribution services does not apply to Redbook fees. We pay the Redbook levy and pass this onto our clients. We have requested Redbook to reduce their fees however, they have declined our request.

No, the discount on Data Distribution services does not apply to Redbook fees. We pay the Redbook levy and pass this onto our clients. We have requested Redbook to reduce their fees however, they have declined our request.


Are we able to defer payments while COVID-19 is happening and still use our Dealer Solutions services?


Many of our services have discounts applied for April and May 2020, as part of our Dealer Assistance Programme. If you would like to discuss your circumstances with Dealer Solutions, please register here for a call back, and a member of our team will be in touch.

Many of our services have discounts applied for April and May 2020, as part of our Dealer Assistance Programme. If you would like to discuss your circumstances with Dealer Solutions, please register here for a call back, and a member of our team will be in touch.


What about Photography services?


You may consider our “Pause of Service” option where you can put photography on hold for 30 days and revisit for a possible extension for another 30 days.

Cancellations of photography services will still incur a 30 day cancellation period.

You may consider our “Pause of Service” option where you can put photography on hold for 30 days and revisit for a possible extension for another 30 days.

Cancellations of photography services will still incur a 30 day cancellation period.


How can I get my photography online if my photography services are paused?


We are offering access to our Mobile Photographer app free to our photography customers during their pause of services.

The app will include your stock list, and it attaches the photos straight into the Dealer Solutions Dashboard for you.

We are offering access to our Mobile Photographer app free to our photography customers during their pause of services.

The app will include your stock list, and it attaches the photos straight into the Dealer Solutions Dashboard for you.