As we start to move out of lockdown, borders are opening, restrictions are eased and we head toward ‘Covid Normal’, it is important to have a clear plan and focus on how we intend to drive success in our used car departments. While it may seem overwhelming at times, by following a few basic principles that you monitor and report on, you will see positive improvements faster. Based on Dale Pollak’s session at AADA and...
Customer Experience Team Our Customer Experience Team will be available with skeleton staff from Monday to Friday from 8:00 am to 6:00 pm during the holiday season, excluding the National Public Holiday days below: Christmas Day Friday, 25 December 2020 Boxing Day Monday, 28 December 2020 New Year Day Friday, 1 January 2021 You may contact the Customer Experience Team on 1300 66 11 33 or send us an enquiry via our Customer Service Portal – we...
It comes as no surprise to any of us in the industry that analysts are predicting one of the weakest years in new car sales in the last 15 years. This is a global problem brought on by Covid-19 lockdowns that impacted the supply and demand of stock like we have never seen in our lifetimes. The downturn is also going to affect used car businesses across the country in terms of pricing, availability,...
While we are in the midst of the most challenging time in our industry’s history, it’s easy to get caught up in the doom and gloom. But what if this is the boost that we all needed to recognise that there has never been a better time to modernise our businesses and reflect on what our customers want when it comes to customer service and a more effortless buying experience online? Many dealerships...
We know that used car prices across Australia have been tracking high since April as a direct result of the challenging market conditions. While the availability of used stock has declined, we still see steady demand in a declining market. This begs the question, what is your used car strategy and are you maximising every opportunity when it comes to stocking and pricing? In July, we saw the lowest number of active used vehicles...
What’s new in Inventory Management on our Dashboard in April? 1. Make your inventory stand out with YouTube Videos Our latest Dashboard V3 release brings you the option to add YouTube videos to your inventory directly in our Dashboard! This new feature enables you to display vehicle’s videos directly on your Dealer Solutions website. Showcasing your inventory is even more critical during the social distancing restrictions, and our integrated solutions make it easy for...
What’s new in Inventory Management on our new Dashboard in March? Our latest release helps you speed up your vehicle purification process by allowing you to easily apply a Guide code to your inventory to ensure that all the required information is available before advertising the vehicle online. Another feature is the ability to support motorcycle stock types. Vehicle Purification Vehicle Purification allows you to easily apply a Guide code to your inventory to ensure that when it...
It’s not news that Dealership in-store visits are decreasing as a result of the Coronavirus situation. Some of our customers are already experiencing a 19% to 23% decrease in foot traffic which could get worse with isolation guidelines coming from the government and the rapidly evolving situation. As many companies roll out their work-remote plans, we are seeing an increase in engagement across all our websites and digital advertising campaigns as people are ‘stuck’...
On this blog post, we bring two features that will help you speed up your video and spins upload and increase customer engagement via personalised videos. Queued Uploads Are you worried about running out of data to manage your upload files? With our Queued Uploads features, you can queue 360 spins and videos until you are back in WiFi range and not use your mobile data. Here’s how you can do it: Under Menu >...
How’s your 2019 Plate Clearance Sale going? Did you know that one of the most efficient and cost-effective ways to promote your 2019 plated vehicles is by showcasing all the available inventory under a single page on your dealership website? Why? Often, car shoppers looking for a car at this time of the year want a good deal, so making the search process as easy as possible is paramount. By having all sale stock...
